A 99.9% Server Uptime
Our web hosting system is based on a steady, first–rate hardware architecture and a significantly modified variation of Linux. This is why, regardless of what your web site is, or how many visitors you’ve got, or even in case there is a DoS assault, our physical machines will remain up and running and your sites will stay online.
All our Linux web hosting packages packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also built our own internal network in each one of our datacenters. Everything is based on high–end hardware components built by Juniper. Besides, on every single router, we have placed a firewall with an advanced algorithm that will sift out all questionable requests.
As a result, in each of our datacenters – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting services in every datacenter.
A 30–Day Money–Back Guarantee
While we have done pretty much everything to decrease all possible risks with our cloud hosting plans and regardless of the fact that we provide top–class technical support, there are situations when the client is just not content with what we are offering. Or he wants to move to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
That is the reason why our company offers a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t completely pleased, you will get a refund.
24/7 Technical Support
We’ve attentively handpicked each member of our 24x7 support department so that we can offer the best possible technical support service that you can possibly get. Each of our support engineers has several years of experience dealing with hosting accounts behind his back, hence they know very well what they are doing. What’s more, they are at your disposal 24x7 – you’ll be able to touch base with them whenever you want and they will reply back to you as quickly as possible.
Their average ticket response time is under 20 minutes, while with other web hosting companies you have to wait around for days. And we also offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in under 60 minutes.