A live chat is a real-time method of communication between a hosting provider's support team and its customers. It is a very efficient method to receive some info about the website hosting services or get some issue resolved since you are talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a ticket are the reduced possibility of errors any time you exchange information like usernames or domain names, the quicker response time because the communication is live and the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the representative examines the issue involved. Furthermore, you will be able to join a live chat room from any computer that's connected to the world wide web, avoiding the phone costs that you will need to pay in case you are calling to another country.
Live Chat Support in Web Hosting
Together with the phone and ticket support, we provide live chat support as well. You're able to get in touch with us every day, including weekends and holidays, and we can give you more info about the Linux web hosting packages that we provide if you are not a customer yet, or about general and billing questions in case you already have a user profile. Although for solely technical matters you need to open a trouble ticket to our technical assistance team, because such issues will need more time to be taken care of, you can still get in touch with us on our live chat for some technical info. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you plenty of time. Even when our telephone lines are already off for the day, you'll be able to talk with a live person.