One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it improve user experience?
If you are a website owner, a problem may always show up and it doesn’t automatically have to be related to the hosting service. For instance, something can go wrong when you bring a web-based app up to date or some crucial data can be modified or deleted by chance. Whatever the essence of the problem may be, you will need to contact the respective technical support staff and ask them to recover a backup or to assist you in fixing the problem that you are having. How quickly they will do this will predetermine the interval of time that your websites will be offline. For certain sites such as community sites or Internet shops, a recurrent downtime duration too often equals losing clients and cash. With that being said, it is of high importance that you use the services of a company that offers not only a very good tech support service, but also a quick one.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum response time for any helpdesk ticket that you post or any e-mail that you send is only one hour, even in case you contact us during weekends and national holidays. Whatever the essence of your inquiry or problem might be, we will lend a helping hand immediately and will give you the necessary info to troubleshoot any problem with your sites. The actual reaction time usually doesn’t exceed fifteen-twenty minutes, which is why you can just forget about waiting for hours to get an issue solved or even worse – waiting around one whole day only to receive a reply that more info is required whilst nothing’s resolved. We’ll offer you assistance without delay just because we realize precisely how precious time can be in the dynamic online sphere. The 1-hour reply time guarantee applies to any billing or technical inquiry that you might have connected with our Linux web hosting packages