Although this isn't the mainfactor to identify a trustworthy web hosting supplier from a bad one and a reseller from an actual supplier, the option to call and consult with a live person is an indicator that you aren't using the services of a one-person firm and that you will be able to get in touch with someone whenever you need help. The phone support for web hosting services may range from general to dedicated, thus the issues which can be resolved through a phone call differ based on the supplier. Usually, these matters are simpler and feature billing or 1st level technical issues since more complex problems generally need a support ticket where both you and the sysadmins can track what's going on with a specific situation. Nevertheless, being able to call your provider will save you lots of time and efforts for the countless tiny problems that will eventually show up at the time you manage your web hosting account.
Phone Support in Web Hosting
All our web hosting packages feature phone support fourteen hrs per day even on official holidays, so if you don't have an account yet, you can call and find out more about our solutions or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you'll be able to contact the phone number which is nearer to you. In case you are a current customer, we can assist you timely with all the general and billing issues as well as with multiple tech matters in order to save you time and efforts - we are aware of the fact that in some cases it is quicker to talk with a live person and get things done right away. Certainly, some problems simply cannot be resolved on the phone, so in such a case you can take advantage of our ticketing system.