Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
Every help request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your trouble ticket or email needs additional assistance from an admin, we’ll forward it and leave a note to let you know that your issue is being worked on. If you take advantage of the Optional Managed Services package, any of the services included there will be performed at a time of your preference.
An Outstanding Technical Support Service
- We will be at your disposal twenty–four–seven to respond to any queries that you may have pertaining to our Web Control Panel and any of the applications that we have pre–installed for your convenience on the dedicated server. In case you also need help handling server management procedures, you can take a glance at our Optional Managed Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, plus software installation and troubleshooting procedures.
A User–Friendly Help Section
Each Linux dedicated servers hosting package comes with our cost–free Web Control Panel, which sports an in–depth knowledge base and a set of instructional video tutorials. Whenever you need help while working with the Web Control Panel, just hit the Videos or Help buttons in the top right corner.